Return and Refund Policy
Our Lady of Victory School takes its customers’ satisfaction seriously. If you receive a book in error, please contact the office immediately. We will make arrangements to retrieve the mistaken book and ship the correct one at no extra cost to you.
If you no longer need certain books, and would like to donate them for families experiencing financial difficulties, please call the office and ask for the book return department. Customers are responsible for return postage costs.
All orders must be paid in full before processing or fulfillment will occur.
All Lesson Plan sales are final. They cannot be returned for credit or refund.
Customers may return books as new within 30 days of purchase date. 10% restocking fee will be charged for returns. Items will also be evaluated upon return to make sure that they can still be sold in new condition. Please package the return items carefully so that they will not be damaged in transit. Otherwise, a restocking fee of up to 50% will be applied.
Please do not return the following items, as no credit can be given at any time:
- All CDs and DVDs (unless still in cellophane wrap).
- All Lesson Plans
- Books not purchased from Our Lady of Victory
N.B: Books sent to us which are not in our curriculum or were purchased from other vendors will not be returned. We will dispose of them at our discretion unless the customer contacts us to inform us of the error and arrange to pay for the items to be shipped back to them.
Updated March 2018. These terms and conditions are subject to change at any time without prior notice.