Welcome to our our new updated web site. We have added some new features to help in your shopping experience. The ordering process has been streamlined and made more user-friendly. A symbol LP means Lesson Plan Item (which is required for the curriculum) is placed next to the book. Also, you will notice that when you check out, there are more shipping options available and your payment information is secured!
For US based customers, you now have a variety of shipping options: UPS - Ground, 3 Day Select, 2nd Day Air, Next Day Air; USPS - Media Mail, Parcel Post, Priority, Express Mail. US Military can only use the USPS options as UPS does not deliver to APO nor FPO. For APO and FPO we highly recommend USPS Express Mail to expedite the orders and another benefit of this service is that the orders are traceable! An example of an APO/FPO order not received at their destination without traceability: An order was placed using Priority Mail and sent the end of July. The customer was asking where her package was and we could not answer her because we had no tracking number. Subsequently, the package arrived... back at our office the middle of September! With Express Mail, we would have been able to trace the status of the package each step of the way!
An important notice for shipping to non-US countries: We recommend USPS Global Express as a preferred shipping choice for the following reasons:
1. The shipment is TRACEABLE : This has become a major issue as many customers have called our office to find out where their order is after a substantial length of time has passed when the order was shipped. We cannot tell them, because when shipping via surface mail or air parcel post, there is no way to trace the parcel.
2. The shipment is delivered in a timely manner by courier and doesn't get stuck in customs as does surface or air. We've had many orders shipped air parcel post to a country where it was expected to be delivered within 2 weeks and then it was delivered 6, 8 even 12 weeks later. Just an example of this: We shipped a parcel via Air to Canada in the beginning of June and by the end of July, it still had not arrived (it ultimately found its way back to our office in the beginning of September); conversely, we shipped a parcel via Global Express to Singapore in July on a Monday and it was delivered on Friday of the same week!
3. The shipment is insured.
4. It is much less expensive than UPS Global services.
Yes, Global Express is a little more costly than the other post office services (air parcel post, etc. but less than UPS);
however, the service, reliability and traceability is well worth the price and peace of mind knowing where your order is during the shipping process. An important requirement for using this service : you must furnish a physical address, the same with UPS as they do not delivery to box numbers!
*One note to our Canadian customers: There is a service called UPS Standard ground (delivery time is usually 7-10 days) which has most of the same features and is less expensive than Global Express; however, there is a brokerage fee that needs to be paid by the customer at the point of delivery.*
We hope that your shopping experience will be a most enjoyable one.
If you encounter any problems during the online ordering process, please email us: firstname.lastname@example.org